Résolu

We are happy to report that the elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area has been fully resolved. Please note in order to ensure the safety of our staff during the excessively high temperatures inside the data center, we made the call to wait till temperatures subsided before allowing IT staff to perform maintenance on some of the affected services. We apologize to our customers and their users for the inconvenience this disruption has caused, and we want to assure you that we are working with our upstream providers to improve and prevent these unexpected disruptions in the future. Thank you for your continued patience and understanding while we worked through this issue.

Publié il y a 4 jours. août 13, 2026 - 14:47 UTC

Mise à jour

Chiller C has been restored. We also have external mobile cooling solution in place as well as temporary on floor cooling and heat removal equipment added. We expect to see cooling head back to normal ranges in about 1 hour time. Dedicated servers are no longer affected by this incident at this time. Few VPS nodes continue to be affected by this incident and our team is working bring them back online.

Publié il y a 4 jours. août 13, 2026 - 13:03 UTC

Mise à jour

The data center continues to experience elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. We have on-site vendors working rapidly to restore adequate cooling. Thus far chiller D has been fully restored which should result in increased cooling. Chiller C is expected to be restored in about 1 hour.

Publié il y a 4 jours. août 13, 2026 - 11:38 UTC

Mise à jour

We have identified 2 out of 4 chillers shut down and in need of repair. At present, the vendor is onsite and is in the process of repairing the chillers. External cooling solution provider have been dispatched to provide cooling through external mobile sources. This issue affects some dedicated server and VPS services. It also affects API service indirectly as those reach out to manage the affected dedicated server and VPS services. We have no ETA for resolution at this time.

Publié il y a 4 jours. août 13, 2026 - 11:03 UTC

Surveillance

We have noticed higher than usual ambient temperature in one of the Phoenix data centers. Our teams are working on resolving this issue.

Publié il y a 4 jours. août 13, 2026 - 10:28 UTC