What to do if you lose access to your TOTP app?
TOTP is set up on your mobile device using an app such as Google authenticator.
When setting up TOTP, you are also provided with a set of 10 backup codes. You can use the backup code to log in.
If you have trouble logging in with the backup codes, please open a support ticket
one of them so that our support can verify your identity and disable TOTP.
If you lost access to the authenticator app as well as the backup codes, please provide your account creation time,
the hostnames in the account, account username, last logon time and billing addresses
if any to verify your account to have 2FA disabled. The information does not need to be 100% accurate.
Please provide the best you can so that our support staff can verify your identity and have the TOTP disabled.